BetPro360 Privacy Policy — How We Protect Your Data

This Privacy Policy explains how BetPro360 ("BetPro360", "we", "us", "our") collects, uses, stores, and protects the personal data of its members and website visitors. It applies to all services offered through the BetPro360 platform, including sports betting, live casino, Aviator, jackpot slots, esports betting, Andar Bahar, and virtual sports.

BetPro360 is committed to handling your personal data responsibly and transparently. We understand that trust is everything — a Pakistani player who shares their CNIC number, mobile wallet details, and transaction history with BetPro360 is placing real confidence in us. We don't take that lightly. This policy is written in plain English so you can understand exactly what happens to your information, not because we're legally required to publish something, but because we think you deserve to know.

By registering a BetPro360 account or using any BetPro360 service, you confirm that you have read and understood this Privacy Policy and consent to the collection and use of your data as described herein. If you do not agree with any part of this policy, please do not create an account or use our services.

BetPro360 collects personal data in two ways: information you provide directly, and information collected automatically when you use the platform.

Information you provide directly includes everything you submit when you register, verify your identity, make a deposit, contact support, or participate in a promotion on BetPro360. This includes:

• Full legal name as it appears on your CNIC
• Date of birth
• Pakistani mobile number
• Email address
• CNIC number (required for KYC verification before first withdrawal)
• Residential address
• Payment method identifiers (Easypaisa/JazzCash number, last 4 digits of card — full card numbers are never stored by BetPro360)
• Any documents you submit during identity verification
• Messages sent to BetPro360 support via live chat or email

Information collected automatically includes technical data generated when you visit or use BetPro360. This includes your IP address, device type, operating system, browser type, referring URL, pages visited, time spent on each page, and session duration. This data helps BetPro360 maintain platform security, improve performance, and detect fraudulent activity.

BetPro360 uses the personal data it collects for specific, legitimate purposes. We do not use your data for anything beyond what is described here without first obtaining your explicit consent. The main purposes for which BetPro360 processes your personal data are:

• Account management: Creating, maintaining, and operating your BetPro360 account, including processing deposits and withdrawals in PKR, recording your betting and gaming activity, and applying bonuses to your account.
• Identity verification: Verifying that you meet the age requirement and that your account is not being used for money laundering or fraud, as required by regulatory obligations applicable to BetPro360.
• Customer support: Responding to your queries, complaints, and requests via BetPro360's live chat, WhatsApp, or email channels. Support chat logs are retained to ensure quality and to resolve disputes.
• Platform security: Detecting, investigating, and preventing fraudulent activity, multi-accounting, bot usage, and any other conduct that violates BetPro360's Terms and Conditions.
• Legal compliance: Fulfilling BetPro360's obligations under applicable anti-money laundering (AML) regulations, responsible gambling requirements, and any lawful requests from regulatory authorities.
• Platform improvement: Analysing aggregated, anonymised usage data to improve BetPro360's games, features, performance, and user experience.
• Marketing communications: Sending you information about BetPro360 promotions, bonuses, and new game launches — but only if you have opted in to receive such communications. You can opt out at any time.

BetPro360 processes your personal data on one of the following legal grounds depending on the context of the processing:

• Contract performance: Most data processing by BetPro360 is necessary to deliver the services described in our Terms and Conditions — managing your account, processing transactions, and providing customer support.
• Legal obligation: Certain processing activities — particularly KYC identity verification and transaction record-keeping — are required by anti-money laundering and financial services regulations that apply to BetPro360.
• Legitimate interests: BetPro360 processes technical data such as IP addresses and device identifiers to protect the security of the platform and detect fraud. This is a legitimate interest that does not override your rights.
• Consent: Marketing communications are sent only with your consent. Cookies beyond the strictly necessary category are deployed only with your consent. You may withdraw consent at any time.

BetPro360 does not sell, rent, or trade your personal information to any third party. Full stop. However, BetPro360 does share specific categories of personal data with carefully selected third parties in limited circumstances, always subject to appropriate data protection agreements:

• Payment processors: When you make a deposit or withdrawal via Easypaisa, JazzCash, NayaPay, SadaPay, IBFT, or card, BetPro360 shares the minimum necessary transaction data with the relevant payment processor to complete the transaction. These processors are independently certified and operate under their own privacy policies.
• Identity verification services: BetPro360 may use third-party KYC verification services to cross-reference identity documents. These services are contractually bound to use your data only for verification purposes and not to retain it beyond the verification period.
• Game providers: Live casino and some slot game providers may receive anonymised session data required to run the game. No personally identifiable information is shared with game providers beyond what is technically required.
• Regulatory and law enforcement authorities: BetPro360 may disclose personal data where required by a lawful request from a regulatory body, court order, or law enforcement authority. BetPro360 will notify affected members where legally permitted to do so.
• Platform infrastructure providers: Hosting, cloud storage, and cybersecurity service providers who process data on BetPro360's behalf under strict data processing agreements.

BetPro360 handles payment data with a high degree of care. Full credit or debit card numbers are never stored on BetPro360's systems — all card transactions are processed through PCI-DSS certified payment gateways. BetPro360 retains only the last four digits of a card number and the card type for display purposes in your account.

For Easypaisa, JazzCash, NayaPay, and SadaPay transactions, BetPro360 retains the mobile wallet number associated with each transaction for purposes of withdrawal routing and fraud prevention. This data is not shared with any third party other than the relevant mobile financial services operator.

Identity verification (KYC) is required before processing your first withdrawal or when triggered by regulatory thresholds. During KYC, BetPro360 will ask for a copy of your CNIC. This document is reviewed by BetPro360's compliance team and, in some cases, by our third-party KYC service provider. CNIC data is encrypted and stored securely. It is used solely for identity verification and anti-money laundering compliance — it is not used for any marketing purpose.

BetPro360 applies a risk-based approach to KYC — players with lower activity levels may not be asked for full documentation until withdrawal amounts exceed defined thresholds. Enhanced due diligence applies to high-value accounts in accordance with standard AML practice.

BetPro360 uses cookies and similar tracking technologies to operate the platform, remember your preferences, maintain your logged-in session, detect fraudulent activity, and analyse how the platform is used. Cookies are small text files stored on your device by your browser.

BetPro360 uses the following categories of cookies:

• Strictly necessary cookies: These are essential for the BetPro360 platform to function — session cookies that keep you logged in, security tokens that prevent cross-site request forgery, and load-balancing cookies. These cannot be disabled without breaking core functionality.
• Functional cookies: These remember your preferences, such as your chosen language, currency display, and interface layout on BetPro360. They improve your experience but are not strictly required.
• Analytics cookies: Anonymised data about how BetPro360 pages are used — page load times, most-visited sections, error rates — helps us improve the platform. These are only deployed with your consent.

You can manage cookie preferences through your browser settings. Disabling strictly necessary cookies will affect your ability to log in and use BetPro360. Disabling analytical cookies will not affect platform functionality but will reduce BetPro360's ability to identify and fix performance issues.

BetPro360 retains your personal data for as long as is necessary for the purpose for which it was collected, subject to any longer retention periods required by applicable law or regulatory obligation.

• Active account data: Retained for as long as your BetPro360 account remains active and for a reasonable period thereafter to handle any post-closure queries or disputes.
• Transaction records: Retained for a minimum of five years from the date of the transaction in accordance with standard financial record-keeping obligations applicable to BetPro360.
• KYC documents: Retained for a minimum of five years from the date of verification, as required by anti-money laundering regulations.
• Support communications: Retained for a period of two years from the date of the interaction, used for quality assurance and dispute resolution purposes.
• Marketing preferences: Retained until you withdraw consent or close your BetPro360 account. Opt-out records are retained indefinitely to prevent accidental re-subscription.

When data is no longer needed and no legal obligation requires its retention, BetPro360 securely deletes or anonymises it. Anonymised aggregate data may be retained indefinitely for platform analytics purposes, but once anonymised it cannot be linked back to any individual.

BetPro360 takes the security of your personal data seriously and implements a range of technical and organisational measures to protect it against unauthorised access, accidental loss, destruction, or disclosure. These measures include:

• 256-bit SSL/TLS encryption for all data in transit between your browser and BetPro360's servers.
• Encryption of sensitive personal data at rest in BetPro360's databases.
• Strict access controls — only BetPro360 personnel with a legitimate operational need can access personal data, and all such access is logged and audited.
• All BetPro360 staff with access to personal data are subject to confidentiality obligations and receive data protection training.
• Regular security assessments and penetration testing of BetPro360's platform infrastructure.
• 24/7 monitoring of BetPro360's systems for unusual activity, intrusion attempts, and data anomalies.

Despite these measures, no online system is completely immune to risk. If you suspect unauthorised access to your BetPro360 account, change your password immediately and contact support at support@betpro360.wine. If BetPro360 becomes aware of a data breach that is likely to affect your rights, we will notify you as required by applicable law.

As a BetPro360 member, you have the following rights regarding your personal data. To exercise any of these rights, contact BetPro360 support at support@betpro360.wine with your full name and account-registered mobile number. BetPro360 will respond within 30 days.

BetPro360 is strictly an adults-only platform. We do not knowingly collect, store, or process personal data from anyone under the age of 18. If BetPro360 discovers that an account has been opened by a person under 18, that account will be immediately closed, all deposits returned, and all personal data deleted from BetPro360's systems to the maximum extent permitted by law.

If you are a parent or guardian and believe a minor has created a BetPro360 account, please contact us immediately at support@betpro360.wine. We will investigate and act within 48 hours of receiving your report.

BetPro360 may update this Privacy Policy from time to time to reflect changes in our practices, the services we offer, or applicable legal requirements. When we make material changes, we will notify registered members by email and/or a prominent notice on the BetPro360 platform at least 7 days before the change takes effect.

The "Last Updated" date at the top of this page always reflects when the most recent version was published. BetPro360 encourages all members to review this page periodically. Your continued use of BetPro360 after a policy update constitutes acceptance of the revised terms.

If you have any questions, concerns, or requests relating to this Privacy Policy or to the personal data BetPro360 holds about you, please get in touch through any of the following channels:

• Email: support@betpro360.wine — for formal privacy requests and data subject rights requests.
• Live Chat: Available 24/7 on the BetPro360 platform — fastest response for general queries.
• FAQ: Common questions answered on the BetPro360 FAQ page.
• Responsible Gaming: For data-related responsible gaming queries, visit the Responsible Gaming page.

BetPro360 will acknowledge all formal privacy requests within 48 hours and provide a substantive response within 30 calendar days. If your request is complex or requires more time, BetPro360 will notify you of the expected timeframe within the initial 30-day window.